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Hilton Garden Inn Halifax Airportis looking for Guest service agentin Terms: This is a permanent, full time job, which requires working days, evenings, nights, and weekends. Shift work is involved. Some overtime will be available. Salary: will be $11.50 per hour for a 40 hour week. Education: The applicant should have completed high school, some college or technical training. Experience: the best part of a year. Business Equipment and Computer Applications: Multi-line switchboard, Computerized reservation system, Fidelio, Word processing software, Spreadsheet software, Database software, Basic computer skills (will train), General office equipment, Computerized bookkeeping systems, Internet browser Work Setting: Hospitality industry, Hotel Type of Bookkeeping and Accounting: Basic accounting, Basic record keeping, Cashiering Specific Skills: Register arriving guests and assign rooms, Process group arrivals and departures, Take, cancel and change room reservations, Process telephone calls, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Provide information about services available in the community, Arrange services required for guests with special needs, Secure guests’ valuables, Process wake-up calls, Store and retrieve luggage, Investigate and resolve complaints and claims, Exchange foreign currency, Process guests’ departures, calculate charges and receive payments, Balance cash and complete balance sheets, cash reports and related forms, Maintain occupancy statistics, Customer service oriented, Follow emergency and safety procedures, Work with minimal supervision, Clerical duties (i.e. faxing, filing, photocopying), Keyboarding, Perform light housekeeping and cleaning, Train staff Work Location Information: Rural community Security and Safety: Bondable Transportation/Travel Information: Own transportation, Own vehicle, Valid driver’s licence Essential Skills: Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning Other Information: 35-40 hours per week. Hours are variable. ApplyContact: Kelli Smith In person: from 9:00 to 17:00 200 Pratt & Whitney Dr By fax: (902) 873-1800 By email: Order Number: 6256419 Post date: 2012-01-27 |